Algemene voorwaarden


TurnUp and is a registered company under TurnUp bv whose registered office is located at Winston Churchillplein 1/002, 9600 Ronse and whose VAT number is BE 0782.448.322. This user agreement contains the terms and conditions applicable to the use of the information and services offered by the TurnUp application. The user (be it in the capacity of consumer ) of TurnUp is deemed to have agreed to the provisions of this user agreement. TurnUp reserves the right to amend this user agreement at any time. An amended user agreement will be published on and will automatically enter into force 8 days after its publication.


TurnUp bv cannot be held responsible for inaccuracies or shortcomings in the data as stated on This applies both to information placed on the site by TurnUp itself and to information from users. Incorrect data or shortcomings on TurnUp do not entitle you to financial compensation. TurnUp is not responsible to users or third parties for any direct, indirect, incidental, loss of profits or for any damage caused by its negligence or oblivion in providing, compiling, assembling, writing and interpreting information. TurnUp bv explicitly offers 'as is'. The most advanced techniques are used for the technical realization. TurnUp bv cannot be held liable for the (temporary) failure or possible malfunctioning of the system. TurnUp bv is not responsible for links to sites managed by third parties. TurnUp bv nor exercise control over the aforementioned websites and do not accept any liability with regard to their content. The inclusion of links to these websites does not imply that TurnUp approves the elements contained in these sites, and does not necessarily imply any collaboration between TurnUp and the owners of these sites. The information on the site is changed periodically. TurnUp reserves the right to make improvements and / or changes to its site and application at any time.


TurnUp® and are registered trademarks of TurnUp bv. These terms and graphic elements, such as logos, may only be used in reference to TurnUp bv solutions and websites. The address details of companies are either provided by the companies themselves or selected by TurnUp and collected from public data sources such as Google and are therefore not owned by TurnUp. We consider additional data published by (e.g. description, photos) and about companies (e.g. reviews) to be owned by the entrepreneurs themselves. These data may therefore only be used with the explicit consent of the company in question.


A user who takes up a time slot via the app is bound by the usual etiquette that applies when booking an appointment. This means, respecting the number of people the user has booked for, respecting the time and time slot at which the reservation was made, respecting the regulations of the company concerning, specific points specific to the company such as e.g. pets not allowed, etc.


It is up to the user to properly cancel a reservation. This can be done through the app. 

Each user of the application, agrees that an operator could charge him/her compensation for not (correctly) cancelling a booked reservation. Whether or not to ask for compensation is entirely at the entrepreneur's expense. TurnUp cannot be held responsible for the actions of users or operators regarding cancellations of confirmed bookings.


Belgian law shall apply. The parties accept that electronic communications between them have the legal force of written evidence. In case of disputes or controversy, only the courts of Oudenaarde have jurisdiction. TurnUp bv aims with TurnUp and to build a user-friendly online platform where users have full control over, and access to, their own data and where they receive only the information they have explicitly requested. If in any way, as a user, you experience that this objective is not being met, please formulate your complaint to [email protected].

See: privacy policy

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